Mechanism for checking payment information

1. Mechanism for reviewing, supplementing, amending and confirming payment content before order confirmation

Method 1: ENZYCO staff contact to confirm

When receiving your order from the website, our staff will contact you to confirm the information and content of the order. Accordingly, customers can review and re-check their order information, and add or modify necessary information. We commit to only send orders to you when there is an accurate confirmation of order information from the customer.

Method 2: Customers contact to check and modify

After placing an order, if customers want to check or modify order information, please call ENZYCO’s hotline: 088671715. We will assist you to look up information and edit as required.

2. Mechanism for reviewing and confirming information about payment transactions

  • For the form of payment upon receipt, the customer will pay the order value directly to the delivery staff.
  • For the form of transfer payment, in addition to the customer checking the successful transfer on their own online banking application, our staff will call to confirm the successful transfer. within 24 hours of receiving the order.
  • For unsuccessful transactions but problems arise from the bank’s application, maintenance errors, etc. Please contact the bank’s support call center for resolution.

3. Payment information security mechanism

Customer’s payment information is confidential, we only record information about account number, account holder name and payment amount to confirm order and complete order delivery to customer.

For more information on the privacy policy, please refer here.

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