RETURN POLICY

I. SHELF LIFE OF ENZYCO PRODUCTS

ENZYCO products are naturally fermented from Pineapple and Soap Nuts, have a shelf life of 24 months from the date of manufacture and 6 months from the date of opening.

II. WARRANTY PROVISIONS – REFUND

1. Warranty Policy

ENZYCO natural cleaning product line does not apply the warranty to used products

2. Return & Exchange Conditions

ENZYCO will conduct product exchange or refund in the following cases:

– The goods are delivered in the wrong type compared to the order placed by the Customer. Customers will be returned and refunded the amount corresponding to the product or exchanged for the correct product they ordered. Shipping costs incurred during shipping will be borne by us.

– Goods with manufacturing defects

– The goods are spilled or broken during the transporter’s process.

ENZYCO will receive and process information about goods to be returned within a day since the customer receives the goods from the carrier.

3. Return address:

– Hanoi: 6th floor, Golden Field Building, 24 Nguyen Co Thach, Nam Tu Liem, Hanoi City. 

– Ho Chi Minh: 252/29 Phan Anh Hiep Tan Ward Tan Phu District TP. Ho Chi Minh

– Hotline: 088671715

– Email: enzyco.vn@gmail.com

4. Return time

Return time is from 7-15 days after receiving defective goods returned from customers.

For any support information please contact:

– Hotline: 088671715

– Email: enzyco.vn@gmail.com

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